CONVERSATIONAL AI
Ask in Plain Language
Employees and customers submit requests conversationally, and Otto routes and resolves them across departments without switching tools.
ServiceNow Otto
Now Assist, Moveworks and AI Experience in one assistant that gets the request done instead of only answering it.
Just launched: ServiceNow announced Otto at Knowledge 2026, and it's rolling out across the platform through the rest of the year, starting with ServiceNow EmployeeWorks and AI Control Tower. This page covers what ServiceNow has shared publicly so far. We're following the rollout as it reaches more products.
One Place to Ask, Work That Gets Done
Most enterprises already have AI scattered across their tools: a copilot in the ticketing system, a chatbot on the intranet, a summarizer in the CRM. None of them talk to each other or remember the last conversation. ServiceNow Otto is ServiceNow's answer. It's a single conversational layer that brings together Moveworks, which ServiceNow acquired in 2025, with Now Assist and the AI Experience interface.
Otto doesn't replace the workflows underneath. It sits on top of the ServiceNow platform, approval chains, and permissions you already have, and AI Control Tower logs and explains every action it takes.
Exterprise already works with every piece Otto brings together. We're a Moveworks implementation partner, we hold Now Assist certifications for ITSM, HR Service Delivery, and Creator, and we've implemented AI Agent Orchestrator and AI Control Tower hands-on. That puts us in a strong position to help you prepare for Otto as it reaches more of the platform.
3Now Assist certifications held (ITSM, HRSD, Creator), the base Otto builds on
PremierPartner, Consulting & Implementation
4.5/5Customer satisfaction score
CertifiedServiceNow-accredited professionals on staff
How Otto Reaches People
Four channels, all governed the same way through AI Control Tower.
ENTERPRISE SEARCH
One Search, Every Source
Searches documents, wikis, databases and connected systems like SharePoint, with results based on the person's role and location.
AI VOICE AGENTS
No Menu Trees, No Hold Queues
Handles requests by voice, in several languages, on both employee and customer support lines.
AI DATA EXPLORER
Ask the Data Directly
Business users query enterprise data in plain language and get the analysis back immediately, without filing a request to the analytics team.
Key Services
ADVISORY
Otto Readiness Assessment
- Evaluate your current Now Assist, AI Agent, and data foundations against what Otto needs
- Groundwork usually takes 12 to 18 months, so it pays to start the assessment now
DEPLOYMENT
Phased Rollout Planning
Sequence your organization's move onto Otto as it reaches more of the platform, starting with EmployeeWorks and AI Control Tower where it's already live.
STAFFING
Certified AI Specialists
Now Assist and AI Agent-certified consultants who already work in the exact components Otto unifies, available to augment your team.
MANAGED SERVICES
Ongoing Governance
AI Control Tower monitoring and policy tuning, so every Otto interaction stays logged, auditable, and accountable as adoption grows.
Let's Talk!
Talk to a ServiceNow architect about getting ready for ServiceNow Otto.