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What We Do

Smartsourcing Overview

Outsourced processes that extend your enterprise, delivered by teams in the US, India and Central America.

ServiceNow Premier Partner

Let's Talk!

Talk to a ServiceNow architect about AI Agents, Now Assist, or your next implementation.

Send a Message contact@exterprise.us

HR Service Delivery

Improve employee experience and productivity with Now Assist and AI Agents, and expedite employee onboarding and requests.

Exterprise has configured and implemented ServiceNow HR Service Delivery (HRSD) for many clients, and we hold Now Assist for HR Service Delivery (Pro Plus Suite) certification. People expect HR help that knows their situation from their first day to their last, and hybrid work makes that harder to deliver.

A recent IDC report suggests agile organizations retain employees at a 34% higher rate than competitors, helping them meet the demand for skills in the current war for talent.

With ServiceNow HRSD, Now Assist summarizes cases and drafts resolution notes, and HR Virtual Agent lets employees handle routine HR requests themselves at any hour, starting with onboarding on day one. Workplace Service Delivery keeps day-to-day work running smoothly.

HRSD Highlights

Our HRSD consultants design and deliver HR solutions that scale, and we regularly connect ServiceNow HR with outside systems like Workday and ADP.

AI-Powered Workflows to Automate Issue Resolution

now with Now Assist for HRSD, certified

Improve Employee Experience Through a Unified Portal

Employee Center, with Manager Hub for people leaders

Connect HR Teams by Providing Curated Content

HR Case and Knowledge Management

Enterprise Onboarding and Transitions

Lifecycle Events, via the Enterprise Onboarding and Transitions app

Resolve Issues Quicker Through Virtual Agent and AI Agents

HR Virtual Agent plus Now Assist case summarization

Enable Self-Service Through Native Mobile App

Employee Center's mobile experience

Where Employees Meet HRSD

Most of the work happens in three applications behind the portal. We set them up around your HR processes.

CASE & KNOWLEDGE MANAGEMENT

Every Inquiry, One System

  • HR Case and Knowledge Management standardizes how employee inquiries and requests get logged, routed, and resolved
  • With Now Assist drafting resolution notes and surfacing knowledge articles automatically
LIFECYCLE EVENTS & JOURNEYS

Guided, Not Scattered

  • Lifecycle Events, Journey Designer, and Journey Accelerator turn onboarding, parental leave, relocation, and promotions into a guided multi-step journey
  • Assigning tasks to HR, managers, IT, and payroll automatically instead of coordinating it by email
WORKPLACE SERVICE DELIVERY

Beyond HR Alone

  • Desk moves, equipment requests, and room bookings flow through the same Employee Center portal as HR requests
  • So employees have one place to ask for anything
  • Not a different system for every department

Let's Talk!

Don't wait until tomorrow. Talk to one of our consultants today about HR Service Delivery.