ServiceNow Implementation & Consulting Partner

Advisory, implementation, integration, migration, and ongoing support, covering everything from core ITSM and CSM to AI Agents and Now Assist.

ServiceNow Solutions & Services

We design, build, integrate, and support ServiceNow from start to finish, from core ITSM and CSM to AI Agents and Now Assist.

AI Agents & Now Assist

Put AI to work on real tasks.
AI Agents triage and resolve routine work, and AI Agent Orchestrator coordinates them so they hand off cleanly.
Now Assist helps with the work that still needs a person.

AI Control Tower

See and govern every AI in your business from one place.
AI Control Tower tracks every AI agent, Now Assist skill, and third-party model you run.
We set up the full governance lifecycle for you, from intake and risk assessment to approval and ongoing monitoring, with clear owners and stewards assigned to each AI asset.

ServiceNow Otto

One conversational front door for employees and customers.
As a Moveworks implementation partner, we help you bring Now Assist, Moveworks, and AI Experience together in Otto so requests get resolved from start to finish.

Customer Service Management (CSM)

Get every case to the right person, fast.
Predictive Intelligence sorts incoming cases, and Advanced Work Assignment routes each one by skill and availability across front, middle, and back office.

Field Service Management (FSM)

Fix it on the first visit.
Schedule Optimization sends the right technician with the right parts, and Predictive Intelligence flags equipment failures before they happen.

IT Service Management (ITSM)

Resolve incidents faster.
Predictive Intelligence routes incidents to the right team automatically, and Now Assist summarizes each case and drafts the resolution notes.

IT Operations Management (ITOM)

Catch problems before they become outages, and before the 2am page.
Predictive AIOps spots unusual behavior early, while Discovery and Service Mapping keep your CMDB accurate as your systems change.

HR Service Delivery (HRSD)

Give employees one place to get help.
Employee Center, HR Virtual Agent, and Now Assist handle routine HR requests around the clock, and guided journeys make onboarding smooth from day one.

Strategic Portfolio Management (SPM)

Fund the work that matters most.
Portfolio Planning and Demand Management give leaders a live view of every investment, and Now Assist for SPM keeps that view up to date.

Now Platform

Build the apps your teams need, faster.
App Engine, Flow Designer, and IntegrationHub cover low-code and no-code building, and Build Agent turns a plain-language description into a governed, ready-to-deploy app.

Governance, Risk & Compliance (GRC / IRM)

Manage risk in the same place the work happens.
Policy, risk, and audit workflows connect directly to your IT and business processes, so compliance isn't a separate spreadsheet exercise.

CMDB & Data Foundations

Trust your data before you automate on it.
We build and clean up your CMDB with Discovery, Service Graph Connectors, and the CSDM data model, so AI Agents and workflows run on accurate information.

Service Offerings

ServiceNow AI, Put to Work

6 Capabilities

AI Agents that triage, resolve, and escalate work with full case context
Now Assist implementation across ITSM, HR Service Delivery, and Creator
AI Agent Orchestrator coordinating a multi-agent Autonomous Workforce
AI Control Tower and Now Assist Guardian for enterprise-wide governance
Predictive Intelligence classification and routing
Process Mining to identify automation opportunities

Credentials

ServiceNow Premier PartnerConsulting & Implementation

4.5/5Customer satisfaction score

3Now Assist certifications (ITSM, HRSD, Creator)

Frequently Asked Questions

What ServiceNow services does Exterprise offer?

Exterprise covers ServiceNow from start to finish: advisory, implementation, integration, migration, upgrades and ongoing support. That includes ITSM, ITOM, CSM, HR Service Delivery, Field Service Management, SPM, GRC / IRM, CMDB, Now Platform app development, AI Agents, Now Assist, AI Control Tower and ServiceNow Otto.

What does ServiceNow Premier Partner status mean for my project?

It means ServiceNow recognizes Exterprise at the Premier level for consulting and implementation. Because we are also a licensed ServiceNow reseller, you can buy licenses, implement and get ongoing support from one team.

Can Exterprise implement ServiceNow AI Agents and Now Assist?

Yes. Exterprise is certified to implement Now Assist for IT Service Management, HR Service Delivery and Creator, and sets up AI Agents with guardrails and human review points. AI Control Tower keeps every agent visible and accountable.

Can you improve a ServiceNow instance we already have?

Yes. We assess existing implementations, clean up the CMDB with Discovery and the CSDM data model, handle platform and version upgrades, and build a roadmap showing where Predictive Intelligence, Now Assist and AI Agents add the most value.

Does Exterprise provide ServiceNow support after go-live?

Yes. Exterprise offers L1 to L4 managed support with 24x7 monitoring across the full ticket lifecycle, plus certified ServiceNow developers, administrators and consultants at onshore, near-shore or offshore rates.

Put AI to Work on Real Tasks. ServiceNow.

Enterprise service management, AI Agents, and Now Assist. Designed, deployed, and governed by a ServiceNow Premier Partner for Consulting & Implementation.

Talk to Us contact@exterprise.us

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