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What We Do

Smartsourcing Overview

Outsourced processes that extend your enterprise, delivered by teams in the US, India and Central America.

ServiceNow Premier Partner

Let's Talk!

Talk to a ServiceNow architect about AI Agents, Now Assist, or your next implementation.

Send a Message contact@exterprise.us

IT Service Management

with Predictive Intelligence and Now Assist built into your ITSM solution.

A Better Experience for Your Employees

Our ServiceNow team implements, integrates and extends your platform so the whole company runs on one ITSM setup. Predictive Intelligence sorts and routes incoming incidents by category, priority and assignment group, and Now Assist summarizes cases and drafts resolution notes right inside Agent Workspace.

Our business and technical consultants have implemented ServiceNow across many industries, and we hold Now Assist for ITSM (Pro Plus Suite) certification. We set up Virtual Agent and Now Assist summaries around your own categories and the way your team resolves issues.

9Now Assist for ITSM certified staff (Pro Plus Suite)
PremierPartner, Consulting & Implementation
4.5/5Customer satisfaction score
24x7Global operational support

Key Services

ADVISORY

ITSM & ITIL Advisory

  • Assess your existing implementation or design one from scratch
  • With a clear roadmap for where Predictive Intelligence and Now Assist add the most value
DEPLOYMENT

Implementation & Now Assist

Deploy ITSM alongside Now Assist for ITSM and Predictive Intelligence classification, configured to your case types, categories, and resolution patterns.

STAFFING

Certified Staffing

Certified ServiceNow developers, administrators, and consultants available at cost-effective onshore, nearshore, or offshore rates.

MANAGED SERVICES

L1 to L4 Managed Support

  • 24x7 monitoring and support across the full ticket lifecycle
  • With AI Search (RAG-based knowledge retrieval) and Now Assist triage reducing time to resolution

Frequently Asked Questions

What is included in a ServiceNow ITSM implementation with Exterprise?

Exterprise deploys ServiceNow IT Service Management together with Now Assist for ITSM and Predictive Intelligence, configured to your case types, categories and resolution patterns, so incidents are routed automatically and Now Assist summarizes cases and drafts resolution notes.

Is Exterprise certified for Now Assist for ITSM?

Yes. Exterprise holds Now Assist for ITSM (Pro Plus Suite) certification, with nine certified staff, and is a ServiceNow Premier Partner for Consulting & Implementation.

Can you assess our current ITSM setup?

Yes. Our ITSM and ITIL advisory assesses your existing implementation, or designs one from scratch, with a clear roadmap for where Predictive Intelligence and Now Assist add the most value.

Do you offer ITSM managed support?

Yes. Exterprise provides L1 to L4 managed support with 24x7 monitoring, using AI Search and Now Assist triage to reduce time to resolution.

Let's Talk!

Talk to a ServiceNow architect about your IT Service Management initiative.