VISIBILITY
Enhance company-wide visibility of IT resources with Service Mapping and Discovery, keeping your CMDB accurate as infrastructure changes.
IT Operations Management
Right-size and optimize your IT investments with Predictive AIOps.
Evolve to the Next Stage in ITSM
IT Operations Management (ITOM) covers everything an IT department runs: applications, storage, networking, hardware and software. The goal is to keep all of it healthy on every server and node. Predictive AIOps goes a step further, spotting anomalies and flagging service issues before they cause an outage.
ITOM and ITSM: A Dynamic Duo
ITOM is about how IT runs its own systems. ITSM is about how IT delivers services to users. The two overlap more every year: an anomaly that Predictive AIOps catches in ITOM often becomes the incident that Predictive Intelligence sorts and routes in ITSM.
ServiceNow ITOM brings Event Management, Metric Intelligence and Health Log Analytics together, and it builds on the ServiceNow ITSM you already have.
We make sure your IT team can see every part of the infrastructure. Discovery and CMDB mapping keep configuration data accurate, and AI Control Tower keeps track of the AI Agents and automations that act on it.
ITOM Highlights
PREDICTIVE AIOPS
- Manage service health with Predictive AIOps
- Combining Event Management, Metric Intelligence, and Health Log Analytics
- Spots anomalies and predicts issues before they trigger an outage
- With AI Agents able to act on routine ones automatically
AGILITY
- Increase agility with Autonomous Service Operations unifying IT service and operations workflows into one proactive loop
- So your cloud environment gets more efficient without adding manual overhead
TRANSFORMATION
- Run IT operations from the Service Operations Workspace
- With certified out-of-the-box AIOps Dashboards, turning raw monitoring data into decisions leadership can act on
- And evidence of ROI they can point to
Let's Talk!
Don't wait until tomorrow. Talk to one of our consultants today about IT Operations Management.