What We Do
Enterprise service management, AI Agents, and Now Assist. Designed, deployed, and governed by a ServiceNow Premier Partner for Consulting & Implementation.
Outsourced processes that extend your enterprise, delivered by teams in the US, India and Central America.
Records Processing
Contact Center
AI built around how your business works, plus enterprise platforms and custom technical work.
Websites, apps, marketing, and stories that bring your brand to life.
Our Solutions
Exterprise products, each with its own website.
Let's Talk!
Talk to a ServiceNow architect about AI Agents, Now Assist, or your next implementation.
Send a Message contact@exterprise.usFor faster response time and prevention of issues, powered by Schedule Optimization and AI Agents.
The ServiceNow Field Service Management application helps organizations manage work tasks performed on assets in the field. It matches tasks to agents based on skills, location, technician availability, and parts/inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and add pictures and time spent.
Schedule Optimization, ServiceNow's AI scheduling engine, keeps re-matching the right technician as plans change: a cancellation, a late part, a more urgent job. Its Explainability view shows dispatchers why each assignment was made, so nobody has to guess about routes and timing.
Two AI Agents help here. The Shift Management AI Agent fills open shifts by matching available technicians on skills, location and constraints. The Create Work Order AI Agent turns a technician's field notes and photos into a complete work order in seconds, with no retyping.
Our team makes sure your field service team:
Predictive Intelligence analyzes asset data, IoT sensor readings, and usage patterns to flag likely failures before they happen, automatically triggering preventive maintenance work orders instead of waiting on a breakdown.
Faced by field service technicians, and how the platform handles each one today.
Asset history, warranty status and past service records show up on the work order, so nobody digs through other systems before dispatch.
Manuals and documentation linked directly to the asset record, available offline in the FSM mobile app.
Searchable offline, with Now Assist for Field Service surfacing similar past resolutions automatically.
Real-time stock visibility across ERP-connected inventory via IntegrationHub, so a technician never commits to a fix without the part in hand.
Attached directly to task types, with Now Assist for Field Service's mobile copilot walking newer technicians through unfamiliar jobs step by step.
Don't wait until tomorrow. Talk to one of our consultants today about Field Service Management.
