Level 1 Support
Initial inquiries, basic technical support and first-line assistance, escalating complex issues when needed.
Contact Center
Level 1 and Level 2 support, staffed around the clock from onshore, offshore and near-shore teams.
99.99%Adherence rate to SLAs
24x7Multi-shift coverage
500+Professionals across 3 continents
2015Founded
A Global Delivery Model
Exterprise is headquartered in Dallas, TX, with offshore centers in Chennai and Coimbatore, India, and a nearshore delivery center in San Pedro Sula, Honduras.
Exterprise’s multi-shift operations enable continuous, round-the-clock processing, and the offshore and near-shore blend keeps operating costs low without trading away quality.
Call Center Levels
Level 2 Support
More complex technical issues, handled with advanced problem-solving.
Cost-Effectiveness
Flexible pricing so you can plan budgets with full transparency.
- FTE-based pricing
- Hourly pricing
- Fixed project fee
- Per-unit transactional pricing
Certifications & Compliance
Control activities are validated every year by an independent Certified Public Accountant.
- SOC 2 Type II
- ISO 27001
- HIPAA
Frequently Asked Questions
What contact center support does Exterprise provide?
Exterprise provides Level 1 support (initial inquiries, basic technical help and first-line assistance) and Level 2 support for more complex technical issues, staffed around the clock from onshore, offshore and near-shore teams.
Is the contact center available 24x7?
Yes. Multi-shift operations across Chennai and Coimbatore, India, and San Pedro Sula, Honduras, coordinated from Dallas, Texas, keep support running 24x7.
How is contact center outsourcing priced?
You can choose FTE-based pricing, hourly pricing, a fixed project fee or per-unit transactional pricing, so budgets are planned with full transparency.
What service levels does Exterprise achieve?
Exterprise maintains a 99.99% adherence rate to SLAs, under SOC 2 Type II, ISO 27001 and HIPAA controls validated every year by an independent Certified Public Accountant.