Automated Discovery
Find servers, cloud resources, applications, and network devices automatically with Discovery and Service Mapping.
AI Is Only as Good as the Data Underneath It
Every ServiceNow workflow depends on the Configuration Management Database (CMDB). It tells the platform what systems you have, who owns them, and how they connect. When the CMDB is incomplete or out of date, incidents get routed to the wrong team, change risk goes unnoticed, and AI Agents make decisions based on bad information.
Exterprise builds CMDBs that stay accurate. We use Discovery and Service Graph Connectors to bring data in automatically, the Identification and Reconciliation Engine to prevent duplicates, and ServiceNow's Common Service Data Model (CSDM) to organize it all in a structure the whole platform understands. Our consultants hold the ServiceNow Certified Implementation Specialist in CMDB (CIS-CMDB).
CMDB Highlights
Connected Data Sources
Pull in data from tools like Microsoft SCCM, Intune, AWS, and Azure through Service Graph Connectors.
Clean, Reliable Records
Remove duplicates and keep one trusted record per item with the Identification and Reconciliation Engine.
A Structure That Scales
Organize services and applications with CSDM, so ITSM, ITOM, GRC, and AI Agents all read from the same map.
Health You Can Measure
Track completeness, correctness, and compliance with the CMDB Health Dashboard.
Key Services
ADVISORY
CMDB Health Assessment
Review your current CMDB against CSDM best practices and build a prioritized plan to fix gaps.
DEPLOYMENT
CMDB Build-Out and Cleanup
Configure Discovery, MID Servers, Service Mapping, and Service Graph Connectors, and clean up existing data.
STAFFING
CIS-CMDB Certified Consultants
Certified specialists available to support your configuration management team.
MANAGED SERVICES
Ongoing CMDB Upkeep
Monitor data health, manage Discovery schedules, and keep your CMDB accurate as your infrastructure changes.
Let's Talk!
Talk to a ServiceNow architect about building a CMDB your whole platform can trust.