ADVISORY
AI Readiness Assessment
Process Mining shows where your workflows create real bottlenecks, so agent deployment targets actual friction instead of guesses.
From Chat to Action
ServiceNow's AI Agents take the next step on their own. They triage a ticket, close out a routine request, or pass it to a person with the full history attached. AI Agent Orchestrator keeps several agents working together so handoffs stay clean. Now Assist adds generative AI to the tools your teams already use, summarizing cases and drafting resolutions in ITSM, HR Service Delivery and Creator.
Exterprise is certified to implement Now Assist for IT Service Management, HR Service Delivery and Creator. We set up AI Agents with the guardrails and human review points your business needs, rather than leaving the defaults in place.
3Now Assist certifications held (ITSM, HRSD, Creator)
PremierPartner, Consulting & Implementation
4.5/5Customer satisfaction score
CertifiedServiceNow-accredited professionals on staff
Key Services
DEPLOYMENT
Agent & Now Assist Deployment
Design and deploy AI Agents and Now Assist tuned to your specific workflows, with clear guardrails on what an agent can and can't do on its own.
STAFFING
Certified AI Specialists
Now Assist and AI Agent-certified consultants available to augment your team, onshore, nearshore, or offshore.
MANAGED SERVICES
Ongoing AI Governance
AI Control Tower configuration and monitoring keeps every agent's activity visible, auditable, and accountable to your leadership.
Frequently Asked Questions
What do ServiceNow AI Agents do?
ServiceNow AI Agents take the next step on their own: they triage a ticket, close out a routine request, or pass it to a person with the full history attached. AI Agent Orchestrator coordinates several agents so they hand off work cleanly.
Is Exterprise certified to implement Now Assist?
Yes. Exterprise is certified to implement Now Assist for IT Service Management, HR Service Delivery and Creator, and is a ServiceNow Premier Partner for Consulting & Implementation with a team of ServiceNow-accredited professionals.
How do you keep AI Agents safe and accountable?
Every agent is set up with clear guardrails on what it can and cannot do on its own, plus human review points. AI Control Tower configuration and monitoring keeps each agent's activity visible and auditable.
Where should we start with ServiceNow AI?
Start with an AI Readiness Assessment. Process Mining shows where your workflows create real bottlenecks, so AI Agents target actual friction instead of guesses.
Let's Talk!
Talk to a ServiceNow architect about your AI Agents & Now Assist initiative.