99.995% Accuracy
Records Processing
Technical services for records digitization, indexing, search and retrieval.
Enabling Customer Trust
What We Do
Every business has its own challenges. Find the service that fits yours, and see how we can help.
Why Exterprise
- ServiceNow Premier Partner for Consulting & Implementation, and a Licensed ServiceNow Reseller
- 500+ professionals across the US, India and Central America, delivering 24x7
- SOC 2 Type II, ISO 27001 and HIPAA compliant delivery
- One team end to end: we plan it, build it and keep it running with you
ServiceNow
Efficient enterprise service management with ServiceNow solutions
Smartsourcing
Outsourced processes that extend your enterprise, delivered by teams in the US, India and Central America.
Contact Center
Level 1 and Level 2 support, staffed around the clock with a 99.99% adherence rate to SLAs.
Records Processing
Technical services for records digitization, indexing, search and retrieval
Nonprofits
ServiceNow quick-start programs built for nonprofits, live in six to seven weeks
Enterprise Mobility
Bridging the gap between enterprise needs and ease of access via Mobile
Design Services
Easy-to-use digital products for your customers, on any device
Digital Marketing
360° marketing services to grow your business, across digital platforms
More Services
ServiceNow Premier Partner Consulting & Implementation
From Licenses to Go-Live
Buy, build, and grow on ServiceNow with one team. We're a Premier Partner for consulting and implementation, and a licensed reseller, so you get expert guidance from day one.
ServiceNow
- CertifiedServiceNow-Accredited Professionals
- CTACertified Technical Architect on Staff
- Cross-VerticalIndustry Experience: Financial Services, Government, Insurance, Manufacturing
ServiceNow AI, Put to Work.
We set up ServiceNow AI and keep it in check, so it fits the way your teams already work.
AI That Gets the Work Done
We build AI agents that sort, resolve, and hand off requests on their own, with the guardrails your business needs.Faster Answers for Every Team
We set up Now Assist across IT, HR, and customer service to draft responses, summarize cases, and surface the right information.All Your AI, Governed in One Place
As AI spreads across departments, we use AI Control Tower to track, manage, and secure every agent.10+Years helping enterprises around the world modernize the way they work
24x7Global operational support
Exterprise Outsourced Process
Smartsourcing
Exterprise offers a full suite of solutions centered around data accuracy and data reliability.
Explore SmartsourcingOptimise Your Business
From records processing and contact centers to marketing, design and back-office work, we take on the processes that slow your teams down.
Measurable Reach
Digital Marketing
Campaigns on every digital channel that you can measure and adjust in real time.
Research to UI
Design Services
Intuitive digital products for your customers, across devices and technologies.
Global Teams
Business Process Outsourcing
Outsourced processes run by our teams in the US, India and Central America.
Products & Solutions
Five ways to help your people get things done
Moveworks and EmployeeWorks, plus our own UtterNow, ServOps and Omnitix. One team sets them up and keeps them running.
Moveworks Partner
Help for Every Employee, Across Every System
Moveworks gives your employees one AI assistant in Teams, Slack, or your portal. It finds answers across your company’s documents and handles everyday requests in the tools you already use. We set it up, connect it, and help it improve over time.
- Finds answers in your policies and documents
- Handles access, tickets, meetings and time off
- Works in Teams, Slack or your portal
SSlackTMicrosoft TeamsGGoogle WorkspaceJJiraWWorkdayNServiceNowPSharePoint
YouLog a bug: login page won’t load
Assistant AppJira ticket created
YouBook 30 min with Priya tomorrow
Assistant AppBooked for 2:00 PM
YouHow do I submit an expense?
Assistant AppHere are the 3 steps. View guide
ServiceNow · Powered by Moveworks
Your Employees Just Ask. We Make Sure It Gets Done.
EmployeeWorks gives every employee one place to ask for help, in Teams, Slack, or on their phone. Otto, the AI assistant, handles it in ServiceNow. As a ServiceNow Premier Partner and Moveworks partner, we set up both sides.
- Employees ask in Teams, Slack or on their phone
- Otto handles the request in ServiceNow
- One team sets up ServiceNow and Moveworks
Employees Ask Otto
- “I can’t get into my laptop”
- “I need to update my benefits”
- “Where’s my purchase request?”
- “I’m going on leave next month”
What Happens in ServiceNow
- Created
- Leave case Leave case
- Routed to
- HRpayrollmanager HR, payroll, manager
- Employee sees
- Policypay detailsnext steps Policy, pay details, next steps
Voice for ServiceNow
Your ServiceNow, Now Voice-Activated
Run your ServiceNow workflows by voice. Create tickets, look up answers and start processes without touching a keyboard.
- Create tickets by voice
- Look up answers hands-free
- Start processes without a keyboard
Service Operations Excellence
Streamlining IT and Business Services
Exterprise ServOps brings ServiceNow IT Service Management and IT Operations Management together in the Service Operations Workspace, with Agent Assist and generative AI put to work, so service delivery gets faster and outcomes get better.
- ITSM and ITOM in one Service Operations Workspace
- Root-cause analysis and faster resolution times
- Agent Assist and generative AI built in
Omni-Channel Contact Center
Every Channel, Every Language, 24/7
Transform your customer experience with multilingual, 24/7 support across voice, email, text and chat. Enterprise-grade security meets AI technology, delivered by teams in the US, India and Honduras.
- Customer service, help desk and lead generation
- Voice, email, text and chat, around the clock
- SOC 2, ISO 27001 and HIPAA compliant
Nonprofits
Technology That Serves Your Mission
Nonprofits run on limited budgets and small teams. Our ServiceNow quick-start programs are built for them: fixed scope, flexible payment terms, and live in six to seven weeks, so more of your resources go to the people you serve.
- IT Service Management
- Customer Service Management
- Field Service Management
- IT Operations Management
- HR Service Delivery
- Now Platform
6Quick-start programs
6–7 wksTo go-live
2 monthsSupport after go-live
Frequently Asked Questions
What does Exterprise do?
Exterprise is a ServiceNow Premier Partner for consulting and implementation and a smartsourcing (business process outsourcing) company. We implement and support ServiceNow, including AI Agents and Now Assist, and run business processes such as contact center, records processing and data capture for clients in the US and around the world.
Is Exterprise a ServiceNow partner?
Yes. Exterprise is a ServiceNow Premier Partner for Consulting & Implementation and a licensed ServiceNow reseller, with a team of ServiceNow-accredited professionals and Now Assist certifications for IT Service Management, HR Service Delivery and Creator.
Where is Exterprise located?
Exterprise is headquartered in Dallas, Texas, with offshore delivery centers in Chennai and Coimbatore, India, and a near-shore center in San Pedro Sula, Honduras. More than 500 professionals work across these locations, so work can run around the clock.
Which industries does Exterprise work with?
Exterprise works with county governments, nonprofits and enterprises in government, oil and gas, retail and real estate, delivering ServiceNow, outsourcing and custom technology solutions.
What solutions does Exterprise offer?
Exterprise offers three solutions: ServOps, for service operations excellence on ServiceNow (servops.com); UtterNow, which lets people run ServiceNow workflows by voice (utternow.ai); and Omnitix, omni-channel contact center solutions with multilingual, 24/7 support across voice, email, text and chat (omnitix.us).
How do I start a project with Exterprise?
Email contact@exterprise.us or send a message from the Contact page. A consultant or ServiceNow architect will review your goals and suggest the right next step, whether that is an assessment, an implementation plan or a dedicated team.
Let's Talk!
Tell us what you’re working on, whether that’s ServiceNow, AI or running a business process, and we’ll point you to the right team.